FAQS

 

Where is my order?

Please have a look at our shipping information page which should help to answer any questions you have around shipping and delivery of your order.

For in-stock items you will receive a shipment confirmation email 1-2 days after your order was placed. This email will contain your relevant tracking number/s. Please reach out to sales@saucyladies.net if you have not received this email after 5 days (check your junk/spam email folder first because sometimes our emails end up there!)

If your item is being shipped from our UK partners it will take approximately 5 -10 business days to arrive. We will notify you once the order has been despatched.

 

Amendments & cancellations

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click 'complete order' but after this point you will be unable to make amendments to your order unless you contact us immediately after placing the order, in which case we will do our best to fulfil your request.

 

What is your return policy?

Please refer to our Returns/Exchange policy for more information.

 

I want to exchange an item I bought on sale, how can I do this?

We do not offer exchange or refund on sale/ clearance items unless faulty.

 

Faulty items

In the rare event that an item is faulty, not including general wear and tear from use, we will offer a replacement, if available or a refund. We must be notified within 14 days of receiving item. Please contact us for further instructions :)

 

How can I pay?

We accept payments through Paypal, Visa & Mastercard through eWAY, AfterPay, Laybuy. We do not see your credit card details and this information is not stored by us.

 

I'm an international customer - do I have to pay tax?

More than likely, unfortunately. All import taxes, brokerage fees & duties are payable by the customer. Saucy Ladies Intimates is not responsible for these charges and does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country's customs department to find the guidelines around importing from Australia. Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Saucy Ladies Intimates will provide refund excluding postage upon receipt of the parcel back to Saucy Ladies Intimates' warehouse.